Refund policy

Lumivenza Return & Refund Policy
At Lumivenza, we want you to love your purchase. Because we source our products globally to bring you the best prices and unique items, please review our return and refund guidelines below.

1. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or if you received the wrong product, we will make it right.
  • You must contact us at [Support@lumivenza.com] within 7 days of receiving your package.
  • Please include your order number and clear photo or video proof of the damage or defect.
  • Once verified, we will issue a full refund or send a replacement product at no extra cost to you. Do not mail items back to us without contacting us first.

2. Order Cancellations and Changes
Our order processing is automated to ensure fast delivery.
  • You may request a cancellation or change within 2 hours of placing your order.
  • Once an order has been processed or shipped, we cannot cancel or modify it.

3. Buyer’s Remorse and Incorrect Sizing
Because our items are shipped directly from our global fulfillment partners, we do not accept returns or offer refunds for buyer’s remorse (e.g., changing your mind, ordering the wrong size, or ordering the wrong color). Please carefully review the sizing charts and product descriptions before completing your purchase.

4. Packages Lost in Transit
If your tracking information shows that your package has stallled or hasn't updated for more than 30 business days, please contact us. We will investigate the shipment and, if deemed lost by the carrier, provide a replacement or a full refund.
  • Note: We are not responsible for packages marked as "Delivered" by the carrier or items lost due to an incorrect shipping address provided at checkout.

5. Refund Processing
Once your refund is approved, it will be processed automatically back to your original payment method. Please allow 5 to 10 business days for your bank or credit card company to process and post the refund to your account.