Shipping policy

Thank you for shopping at Lumivenza! We are dedicated to bringing you high-quality products directly from our global fulfillment partners. Please read our shipping policy below to understand delivery timelines and tracking procedures.

Because we ship directly from our global suppliers to offer you the competitive pricing, shipping times vary based on your location.

Please note: Shipping times are estimates and start from the date of shipment, not the date of your order. Delays can occasionally occur due to customs processing, postal service backlogs, or severe weather. 

Lumivenza is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Once your package leaves the warehouse, you will receive an email containing your tracking number and a tracking link. It can take 2 to 5 business days for the tracking status to update on the carrier's system. If your tracking number doesn't work right away, please try again in a couple of days. 

If you order multiple different items, they may be sourced from different fulfillment centers. This means your items might arrive in separate packages and at slightly different times. Do not worry if one item arrives before the others—the rest are on their way! 

We ship to the exact address provided by the customer at checkout. Lumivenza is not responsible for packages that cannot be delivered due to missing, incomplete, or incorrect address information. Please double-check your address details before finalizing your order. 

If your package hasn't arrived within our estimated timelines, or if you have any questions about your shipment, please reach out to us at [Support@lumivenza.com].